Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  Further, all Sale product should be considered final sale.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@ohlaladecor.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note shipping fees will not be refunded.  Specifically, shipping fees for the initial shipment as well as the return shipment will not be refunded.  Shipping fees for the return shipment will be deducted from the cost of the item. 

You can always contact us for any return question at customerservice@ohlaladecor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If you receive a damaged or broken item, we require photos of the damaged item and shipping box to facilitate the refund/return of your item.  We also require you to keep the shipping box and damaged item during the claim process.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.